VIP NOW Terms and Conditions of Sale

VIP NOW (ABN  25 150 055 100) (“VIP NOW”) provides VIP ticketing and hospitality services, including the sale and distribution of ticket packages, as agent for the venue, promoter or person responsible for holding the relevant event (the “Seller”) pursuant to these terms and conditions of sale and attendance (“Terms and Conditions”), the privacy policy and collection statement available at In providing these services, VIP NOW owns and operates (the “Site”).

Please read these Terms and Conditions carefully before purchasing a package or other product. By transacting with VIP NOW, you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of packages and attendance at events. These Terms and Conditions are both of sale (including any resale or subsequent assignment) and conditions of attendance at the event (“you”).

Variation to Terms and Conditions

  1. VIP NOW may vary these Terms and Conditions at any time by updating them. Any variations will only apply to purchases made after these Terms and Conditions have been updated.

Additional Seller Terms and Conditions

  1. Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event (“Seller’s Terms”) and the terms and conditions of the Seller’s authorised ticketing agent (“Ticketing Agent’s Terms”). The Seller’s Terms and Ticketing Agent’s Terms may be disclosed as part of the event information on the Site and at VIP NOW agents and outlets at the time of purchase. The Seller’s Terms are also available from VIP NOW on request.

General Terms and Conditions

  1. VIP NOW acts as agent for the Seller in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) VIP NOW otherwise has no liability to you.

Refunds and Exchanges – Cancellation, Rescheduling or Postponement

  1. You will be entitled to a Remedy in respect of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You must apply for a refund within a reasonable time. VIP NOW does not offer refunds or exchanges as a result of a change in your personal circumstances.
  2. If an event is cancelled, rescheduled or significantly relocated pursuant to these Terms and Conditions, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), neither VIP NOW nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
  3. VIP NOW will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. VIP NOW may charge a reasonable fee for the replacement of tickets. VIP NOW may not replace tickets where seating is unallocated (general admission tickets).

Refunds and Exchanges – COVID-19

  1. In accordance with the Live Performance Australia COVID-19: Guidance on Refunds and Exchanges and these Terms and Conditions, you may be entitled to a Remedy in respect of a hospitality package or ticket if you:
    1. are required to self-isolate or quarantine (and the event falls within the isolation/quarantine period) due to:
      1. being a confirmed case of COVID-19; or
      2. having close contact with a confirmed case of COVID-19; or
  • living in or having been in a high-risk area within Australia; or
  1. having returned from overseas;
  1. have been tested for COVID-19 and are awaiting test results (and the event falls within the period of awaiting test results); or
  2. are currently feeling unwell with COVID-19 symptoms;

                  (each, the COVID-19 Categories).

  1. If you fall within one of the COVID-19 Categories:
    1. you should apply for a Remedy with the authorised ticketing agent, in writing, as soon as possible, and no later than the Event (or prior timeframe, if specified in the Seller’s Terms) (Remedy Request). If possible, you shall include supporting documentation with your Remedy Request; and
    2. you must not attend the Event.
  1. If the authorised ticketing agent confirms, on behalf of the Seller, that you are eligible for a Remedy, and offers a specific Remedy in accordance with these Terms and Conditions, you must accept or decline the Remedy within 5 business days.
  1. Remedy means at least one of the following:
    1. at the discretion of the Seller:
      1. Exchange means a ticket is exchanged for the same production on a different date, or to a different production sold by the same Seller;
      2. Credit note/voucher means the price paid for the ticket, which is held in credit against the customer's account or transferred to a voucher for use towards tickets to another production by the same Seller; or
  • Refund means the price paid for the ticket is returned to the ticket purchaser; or
  1. an alternative remedy, as agreed between you and the Seller.

Variations to performances or events

  1. The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.

Conditions of entry

  1. Admission to an event is subject to the Seller’s Terms. In particular, the following form part of the Seller’s terms unless otherwise specified:
    1. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Seller’s Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
    2. If you arrive late, you may not be admitted until a suitable break in the event.
    3. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).
    4. You may be required to submit to a search of your person and/or possessions before entering the event.

Authenticity and validity of tickets

  1. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from VIP NOW or other authorised points of sale.

Resale of tickets & scalping

  1. Tickets and packages may not, without the prior written consent of VIP NOW and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket/package is sold or used in breach of this condition, the ticket/package may be cancelled without a refund and the ticketholder may be refused admission. VIP NOW and/or the Seller will take all reasonable steps to notify you of VIP NOW’s intention to cancel the ticket/package or render it invalid within a reasonable time before cancelling it or rendering it invalid.
  1. SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

Collection and delivery of tickets

  1. You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, VIP NOW may change your delivery method to "venue collect" at its discretion.
  1. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.

Limitations on number of tickets purchased

  1. When purchasing tickets or packages for a particular event you may be limited to a specified number of tickets. If you exceed the stated purchase limit, you may have any or all of your orders and ticket packages cancelled without notice by VIP NOW at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.


  1. While VIP NOW takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. VIP NOW may cancel an order made as a result of any such error, although in the case of a pricing error VIP NOW will endeavour to contact you to give you the option of purchasing the ticket at the correct price.
  1. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact VIP NOW or refer to

VIP NOW Online Terms of Use and Privacy Policy

  1. The Site Terms of Use available at and the VIP NOW Privacy Policy available at are incorporated into these Terms and Conditions and apply to all sales through this Site.


The term “including” when used in these Terms and Conditions is not a term of limitation.